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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Donna Cox

March 17, 2026

5  out of  5
rating by Donna Cox
"They always help me with anything I need. Very affordable compared to the others. Never had a problem."
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Lauren Foust

March 16, 2026

5  out of  5
rating by Lauren Foust
"Lauren was very helpful and took care of me! Very nice!"
We responded:
"Thanks Lauren. We appreciate the review. Johnny "
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M Webster

March 15, 2026

5  out of  5
rating by M Webster
"Great customer service. Very thorough and helpful."
We responded:
"Thanks for the review. We rely on great customers like you to grow our brand. Please refer your family and friends to us to help them with their insurance and financial insurance needs. "
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Hunter Vines

March 12, 2026

5  out of  5
rating by Hunter Vines
"Made the whole process of getting car insurance as easy as possible."
We responded:
"Thanks for the great review Hunter. Great customers like you help us to grow. Please let your family and friends know that we can help them also. Johnny "
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Larry Snoddy

February 26, 2026

5  out of  5
rating by Larry Snoddy
"We were shopping our rates around and not only did Johnny Masoner State Farm have great rates, but they were extremely courteous and professional. I would highly recommend giving them a call. They definitely saved me money."
We responded:
"Thanks Larry, for the great review. This review helps us grow and attain great customers like you. Johnny "
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Georgia Patterson

February 12, 2026

5  out of  5
rating by Georgia Patterson
"Michael has gone above and beyond to help us find the right coverage at the right price. We are very pleased with State Farm."
We responded:
"Thanks for the review, Georgia. Michael does a good job. Please don't hesitate to refer your family and friends to our agency . Johnny "
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Vickie Davis

February 3, 2026

5  out of  5
rating by Vickie Davis
"Friendly, kind and very helpful with setting up my app. Thank you"
We responded:
"Thanks for the positvie review Vickie. Please refer your family and friends to me. "
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Elissa Bates

January 23, 2026

5  out of  5
rating by Elissa Bates
"They are very inviting people, they listen and help you get the best deal out there for any insurance. They also go out of their way to find other options instead of messing you over and over charging for crappy service. I highly recommend them to anyone that needs insurance for anything you want to protect. Also go to Rogersville office ONLY cause their service is 100% better than any other office."
We responded:
"Hey Elissa, thanks so much for your review. Please refer your family and friends to us as we love referrals! Johnny "
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Lisette Council

January 14, 2026

5  out of  5
rating by Lisette Council
"Prompt response and wonderful customer service. Michael made the process easy and answered all my questions as they came up. He offered additional services available and explained each in detail!"
We responded:
"Thanks for your review! Please let your family and friend know we would love to help them also. Johnny "
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j scott

January 2, 2026

5  out of  5
rating by j scott
"Always a good place to get explanations of the process. The process has become more confusing in the new billing. Thank goodness for local agents and staff."
We responded:
"Thanks for the review! We love helping our customers! "
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SAVION TURNER

December 30, 2025

5  out of  5
rating by SAVION TURNER
"Always helpful and kind!"
We responded:
"Thanks for the review , Savion. Please let your family and friends know we can help them also. Johnny "
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Angelica Mccune

December 12, 2025

5  out of  5
rating by Angelica Mccune
"Good people"
We responded:
"Angelica, thank you so much for the review. We love to know how we are doing. Please tell your family and friends to let us help them also. Johnny "
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Brodie Schrimsher

December 8, 2025

5  out of  5
rating by Brodie Schrimsher
"Very easy to work with and got a very quick quote!"
We responded:
"Thanks Brodie, look forward to working with you. Johnny "
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Aubrey Hammond

November 10, 2025

5  out of  5
rating by Aubrey Hammond
"Very helpful and kind. It was easy to talk to them and understand everything."
We responded:
"Thanks Aubrey, for the review. Your review helps us grow our business with great customers like you. "
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Brittany Montgomery

October 31, 2025

5  out of  5
rating by Brittany Montgomery
"Been using them for almost 6 years now. Wouldn’t go anywhere else. Everyone there is beyond kind and will go above and beyond to help."
We responded:
"Thanks for the review Brittany! "
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Sean Bachelor

October 30, 2025

5  out of  5
rating by Sean Bachelor
"Sierra does a great job!!"
We responded:
"Thanks Sean, appreciate the review. Please refer your family and friends to us. Johnny "
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Kara Jones

October 29, 2025

5  out of  5
rating by Kara Jones
"Sierra is the best!!"
We responded:
"Thanks for the review, Kara. She does a great job. Please send your family and friends for their insurance needs. Johnny"
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Larry Hardeman

October 24, 2025

5  out of  5
rating by Larry Hardeman
"Friendly service everytime I call or need them for anything."
We responded:
"Thanks Larry, you are the best. Please let your family and friends know we can help them also. Johnny "
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Alisha D

October 23, 2025

5  out of  5
rating by Alisha D
"The agents there are always super nice and very responsive. They remember you personally. Great office to work with."
We responded:
"Thanks so much for your review. Your review helps us attract great customers such as you. Please refer your family and friends to us for a free quote. Johnny "
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Casey Carpenter

October 21, 2025

1  out of  5
rating by Casey Carpenter
"Loyal customer for many years and they only increased rates extremely unhappy with their service"
We responded:
"Hey Casey, I have attempted to call you to discuss where we may have not met your expectations. I want to better understand what we can do to rectify this issue. Thanks "
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Ron VanDusen

October 17, 2025

5  out of  5
rating by Ron VanDusen
"Johnny Masoner Agency is awesome!!! Been doing business with them for 18 years. We decided to finally get our homeowners insurance bundled together with our car and life insurance. Sierra Hamner was absolutely amazing with this process. The entire organization greeted me when I walked in and they truly make you feel like you’re family. I highly recommend this agency."
We responded:
"Thanks Ron, Sierra does an outstanding job. "
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Wilma Lewter

September 30, 2025

5  out of  5
rating by Wilma Lewter
"Absolutely Love Johnny and All the girls in the office!! I have Car, Life and Renters Insurance with them...Have been with them for years! They Always take care of all my needs...I would recommend them to anyone!"
We responded:
"Thank you Mrs. Wilma. We love seeing your smiling face in our office. Please refer your family and friends to us. We love referrals. Johnny "
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Everett williams

September 30, 2025

5  out of  5
rating by Everett williams
"Sierra was very helpful!!"
We responded:
"Thanks for the great review, Everett. We love to get referrals of great customers like you. Thanks, Johnny "
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Jackie O

September 30, 2025

5  out of  5
rating by Jackie O
"Great customer service I really appreciate the time they take to help me thank you especially Sierra Thank You All"
We responded:
"Hey Jackie, thank you for the great review. Sierra does a great job in taking care of our customers. We lover referrals! "
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Rick Burt

September 25, 2025

5  out of  5
rating by Rick Burt
"My experience with this State Farm Insurance agent office has always been exceptional and noteworthy. The personal and professional support I receive is the reason for my trust, confidence and loyalty for many years. I absolutely cannot consider my experience anything less than A+."
We responded:
"Hey Rick, thanks for your review. Please let your family and friends know we would love to quote them. Johnny "